Sales Force Automation

• ‣ Lead Management
• ‣ Account & Contact Management
• ‣ Opportunity Management
• ‣ Sales Quotes

Customer Support & Service

• ‣ Trouble Tickets
• ‣ Knowledge Base
• ‣ Customer Self Service
• ‣ Online Knowledge Base

Marketing Automation

• ‣ Campaign Management
• ‣ Mass Mailing
• ‣ E-mail Templates
• ‣ Mail Merge Templates

Inventory Management

• ‣ Products Catalog
• ‣ Price Books
• ‣ Vendor Management
• ‣ Purchase Orders
• ‣ Sales Orders
• ‣ Invoices

Activity Management

• ‣ To Dos, Meetings & Calls
• ‣ Recurring Events
• ‣ Shared Calendar
• ‣ Activity History
• ‣ E-mail Notifications
• ‣ Notes

Productivity Add-ons

• ‣ Email Client
• ‣ Outlook Plug-in
• ‣ Office Plug-in
• ‣ Thunderbird Extension
• ‣ Customer Portal
• ‣ RSS Feeds

Reports & Dashboards

• ‣ Key Metrics
• ‣ Customizable Reports
• ‣ 20 Pre-built Reports
• ‣ 20 Pre-built Dashboards
• ‣ Report Folders

Product Customization

• ‣ Custom Fields (10 different data objects)
• ‣ Pick Lists
• ‣ Custom List Views
• ‣ Drag & Drop Modules
• ‣ Currency customization

Security Management

• ‣ User Management
• ‣ Profiles
• ‣ Roles
• ‣ Groups
• ‣ Organization-level Acces